How can we help?

MEG is preparing to open. Standard mainland UK is the proposed area for the EOT cat-kit test range. Highlands, islands, Northern Ireland and BFPO need a confirmed postcode and service quote before release. For eligible parcels, the supplier estimates 3–5 working days after dispatch; this is not guaranteed. The delivery charge, available service and any restrictions must be clear before payment. Orders are not open yet.

Items may be sent by different fulfilment partners and arrive in separate parcels. MEG remains your retailer and your point of contact for the whole order.

Your dispatch email will identify the courier and show the tracking number when available. Open its tracking link, or use Track your parcel above and choose the same courier. Tracking details can take time to appear after a label is created. Your MEG order number is not the carrier tracking number.

Reply to your dispatch email or contact support@maximuselonglobal.com with your MEG order reference and a short description. If a promised delivery estimate has passed or tracking looks wrong, MEG can help investigate. Do not send passwords or payment-card details.

Open a product page, choose an available option and add it to your basket. Review your basket and checkout details before paying.

No. My shopping plan lets you keep and edit your chosen items and budget in this browser tab. It does not place an order, reserve stock or charge you. Buying requires a separate checkout for products that are available to purchase.

Contact support@maximuselonglobal.com with your order reference or another reasonable proof of purchase, the affected item and a short explanation. Never send a password or full payment-card details.

For the opening cat-kit range, email support@maximuselonglobal.com to cancel within 14 days after delivery. You then have another 14 days to send the goods back, without needing to give a reason. For a change-of-mind return, you pay direct return postage. MEG covers reasonable return costs for faulty, incorrect or misdescribed goods. Your statutory rights are unaffected.

Contact MEG with the item, a description of the problem and reasonable proof of purchase. Photos can help. MEG will arrange the appropriate remedy and return instructions; you do not need to pursue the supplier yourself. A manufacturer warranty does not limit your statutory rights.

Ask MEG for the correct return destination before posting. A parcel sender, registered office or virtual business address is not a return point unless confirmed. Notify MEG of cancellation within the applicable time limit; do not wait for a return address before giving that notice.

For an eligible full-order cancellation, we refund the goods and standard outward delivery within 14 days of receiving the return or evidence that it was sent back, whichever is earlier. Refunds use the original payment method, without an administration fee. A deduction may apply for handling beyond what is reasonably needed to inspect the goods.

Search using a product name, a few descriptive words or its item code. You can also browse our six departments. Search covers the catalogue added to MEG; it does not guarantee supplier stock.

It is a provisional amount while we check the complete product cost and delivery arrangements. The final item price and any delivery charge must be clear before a future purchase.

It looks for available, approved products within the department amounts you set and your remaining overall budget. Suggestions are optional: no item is added or replaced until you choose it. If no approved products fit, the planner explains this and lets you keep browsing.

You can set aside a delivery allowance in My shopping plan. It is a planning amount, not a delivery quote. Actual delivery charges must be checked at checkout. Items from different fulfilment partners may arrive separately.

Ordering is not open yet. When it opens, checkout will show the methods actually supported before you agree to pay. Do not send payment-card numbers or security codes through chat or email.

Your plan is remembered in the current browser tab as you move around MEG or refresh the page. It is not an account profile and does not synchronise with other tabs or devices. Closing the tab can lose it. You can optionally copy a text summary to keep elsewhere.

No. This Help Centre provides prepared information. Private order details require authentication through the appropriate order-support service.

Email support@maximuselonglobal.com. Include the item or order reference where relevant, a short explanation and the outcome you are looking for. Never include passwords or full payment-card details.

No round-the-clock human service or immediate-response promise is currently offered. We are confirming our staffed support arrangements before launch. An automated acknowledgement is not confirmation that a person has resolved a request.

A dedicated customer WhatsApp service has not been launched. Please use support@maximuselonglobal.com for now.

Supplier and trade enquiries should go to suppliers@maximuselonglobal.com. For general company matters, use contact@maximuselonglobal.com.